California College of the Arts

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San Francisco

Senior Director of Enrollment Services/Registrar

A candidate with substantial years of experience and a track record of results in Student Records and/or Enrollment Management/Services may be considered for a Senior Director of Enrollment Services/Registrar. The Senior Director of Enrollment Services would collaborative lead with the Vice President of Enrollment Management & Auxiliary Services and the Senior Director of Enrollment Management the strategic vision and lead, with the other directors of Enrollment Management & Auxiliary Services and the leadership teams of Academic Affairs and Student Affairs, the innovative and proactive services and support to all continuing students to drive increased student satisfaction, retention, and on-time graduation.

Please note that in an effort to keep the CCA community safe, the College requires all staff, faculty, and students who are on campus to be fully vaccinated, including to have received a booster shot (if eligible). The job responsibilities of this position will require time regularly spent on campus, and therefore the incumbent will be asked to follow the CCA vaccination requirement, unless an exemption is approved. Please reach out to with any questions.


  • The range for this position is $102,000 - $110,139.00 annually

  • CCA offers a comprehensive benefits package, including the choice of five medical plans, generous holiday, sick & vacation time, a retirement match and tuition remission. CCA covers an average of 91% of the medical plan cost for the employee only and an average of 82% for employees with dependents. More information can be found here:


  • CCA considers a full-time work week to be 37.5 hours per week.

  • Work Mode: Hybrid


San Francisco



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Registration, Degree completion and Records Management - 30%

  • Create and execute the long-range vision, short and long-term strategic plans, and goals related to Enrollment Management objectives.

  • Lead the planning, organizing and managing activities related to course registration, transfer credit, grade processing, transcripts, academic progress reports, and awarding of diplomas in alignment with CCA goals and initiatives.

  • Oversee the delivery of comprehensive service-oriented programs to undergraduate, graduate and credential students.

  • In consultation with the VP for Enrollment Management, develop projected headcounts of graduate, undergraduate and non-degree students for the next academic year, closely monitoring any changes that might affect the proposed numbers.

  • Lead college-wide initiatives to enhance the student experience around registration and graduation processes to meet the projected goals for retention and graduation rates.

Academic Policy, Procedures, and Student Records Maintenance - 30%

  • Responsible for ensuring CCA’s compliance with academic, federal, state and accrediting agencies’ policies.

  • Responsible for accurate and thorough recording of academic records, in order to meet the data reporting standards expected at CCA.

  • Partner with Academic Affairs, Admissions, Financial Aid, Student Accounts and Student Affairs to ensure timely and accurate completion of registration and degree completion.

  • Lead and point person for several key college committees; Academic Review, Academic Policy, Transfer/Articulation, and participation in Curriculum and Retention, in addition to assigning Records representation on additional committees; Orientation, Policy Review, Commencement, and Degree Requirements.

  • Serve as the point of contact on all matters concerning FERPA as the custodian of CCA’s student academic records.

  • Respond to internal and external inquiries regarding student records data.

  • Provide campus leadership to assure the integrity of Workday Student and any additional software that houses students’ academic records.

Records Office Operations/Staffing/Budget - 35%

  • Oversee the Records Office budget by monitoring all expenses directly tied to Records

  • In consultation with the VP of Enrollment Management and Human Resources, recruit, appoint, direct, and promote the development of staff within a supportive working environment.

  • Maintain balanced working relationships with all direct reports through weekly individual meetings, weekly Associate/Assistant group meetings, and regular all-staff meetings.

  • Monitoring and supervising the offices in San Francisco in coordination with the Student Services Office and CCA’s service redesign.

Other - 5%

  • Performs additional duties as required.


  • Bachelor’s degree required, Master’s highly preferred; five to seven years of higher education, extensive experience in higher education (experience in college admissions or enrollment management preferred).

  • Experience working with graduate students or non-traditional students

  • Proven leadership in best practices and leading innovations in Enrollment Management, Student Records, technology, and student systems.

  • Proven leadership and supervisory ability and skills; demonstrated an ability to work with faculty, students, and staff.

  • Experience working in a dynamic, fast-paced environment with multiple competing goals and priorities

  • Strong strategic thinker with analytical skills using both qualitative and quantitative data and analysis

  • Strong written and verbal communication skills are a must

  • Demonstrate excellent organizational skills, project management skills, and ability to prioritize; must possess strong time management skills and demonstrated an ability to multitask

  • Must demonstrate good leadership, collaboration, and experience working with diverse groups in an educational or other non-profit organization

  • Ability to work independently as well as in a team environment

  • Flexible work schedule required which may require evening and weekend hours.

  • Proficient in systems and collaborative technology (Google Apps, Slack, etc.); advanced Excel or analytical skills preferred.

How to Apply

For full job description and to apply, visit

Posted on February 24