MAIN RESPONSIBILITIES:

Registration, Degree completion and Records Management - 30%

• Create and execute the long-range vision, short and long-term strategic plans, and goals related to Enrollment Management objectives.

• Lead the planning, organizing and managing activities related to course registration, transfer credit, grade processing, transcripts, academic progress reports, and awarding of diplomas in alignment with CCA goals and initiatives.

• Oversee the delivery of comprehensive service-oriented programs to undergraduate, graduate and credential students.

• In consultation with the VP for Enrollment Management, develop projected headcounts of graduate, undergraduate and non-degree students for the next academic year, closely monitoring any changes that might affect the proposed numbers.

• Lead college-wide initiatives to enhance the student experience around registration and graduation processes to meet the projected goals for retention and graduation rates.

Academic Policy, Procedures, and Student Records Maintenance - 30%

• Responsible for ensuring CCA’s compliance with academic, federal, state and accrediting agencies’ policies.

• Responsible for accurate and thorough recording of academic records, in order to meet the data reporting standards expected at CCA.

• Partner with Academic Affairs, Admissions, Financial Aid, Student Accounts and Student Affairs to ensure timely and accurate completion of registration and degree completion.

• Lead and point person for several key college committees; Academic Review, Academic Policy, Transfer/Articulation, and participation in Curriculum and Retention, in addition to assigning Records representation on additional committees; Orientation, Policy Review, Commencement, and Degree Requirements.

• Serve as the point of contact on all matters concerning FERPA as the custodian of CCA’s student academic records.

• Respond to internal and external inquiries regarding student records data.

• Provide campus leadership to assure the integrity of Workday Student and any additional software that houses students’ academic records.

Records Office Operations/Staffing/Budget - 35%

• Oversee the Records Office budget by monitoring all expenses directly tied to Records

• In consultation with the VP of Enrollment Management and Human Resources, recruit, appoint, direct, and promote the development of staff within a supportive working environment.

• Maintain balanced working relationships with all direct reports through weekly individual meetings, weekly Associate/Assistant group meetings, and regular all-staff meetings.

• Monitoring and supervising the offices in San Francisco in coordination with the Student Services Office and CCA’s service redesign.

Other - 5%

• Performs additional duties as required.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree required, Master’s highly preferred; five to seven years of higher education, extensive experience in higher education (experience in college admissions or enrollment management preferred).

• Experience working with graduate students or non-traditional students

• Proven leadership in best practices and leading innovations in Enrollment Management, Student Records, technology, and student systems.

• Proven leadership and supervisory ability and skills; demonstrated an ability to work with faculty, students, and staff.

• Experience working in a dynamic, fast-paced environment with multiple competing goals and priorities

• Strong strategic thinker with analytical skills using both qualitative and quantitative data and analysis

• Strong written and verbal communication skills are a must

• Demonstrate excellent organizational skills, project management skills, and ability to prioritize; must possess strong time management skills and demonstrated an ability to multitask

• Must demonstrate good leadership, collaboration, and experience working with diverse groups in an educational or other non-profit organization

• Ability to work independently as well as in a team environment

• Flexible work schedule required which may require evening and weekend hours.

• Proficient in systems and collaborative technology (Google Apps, Slack, etc.); advanced Excel or analytical skills preferred.