Senior Account Manager

Vault Fine Art Services

Vault Fine Art Services

The Senior Account Manager is responsible for managing relationships for an assigned set of Vault’s existing clients and for providing the highest level of client experience. 

The Senior Account Manager is also responsible for coordinating client requests and resolution of issues/escalations to ensure client needs are addressed and solutions are presented in a strategic and professional manner. 

Central responsibilities include client retention, client education, contract renewals, growth projections and implementation and client lifecycle management as well as training and supervision of new Account Managers. The Senior Account Manager works in conjunction with the Installation Coordinator, Director of Operations, Storage Director, Owners and other key personnel to ensure a quality and seamless experience for Vault’s clients.

Responsibilities
  • Foster client development and relationships to help increase and expand service work, within their own network of clients and beyond.

  • Create and maintain customer records, including inventory reports, service request records, insurance documentation, confidentiality agreements and occupancy agreements.

  • Establish productive, professional relationships with clients and proactively assess, clarify, and validate client needs on an ongoing basis to generate and increase revenue.

  • Engage assigned clients through regularly scheduled phone, video, or in-person meetings.

  • Conduct analysis such as client needs analysis and client issue trends.

  • Identify risks and proactively lead in directing internal and external teams in issue resolution/corrective actions.

  • Manage leads and all data associated with a client request, including insights or discoveries.

  • Collaborate with Sales, Operations, Storage Services and other key personnel to create solutions and generate revenue by upselling and cross-selling within the account.

  • Support the overall business in driving revenue and client experience while monitoring account health, engagement levels, and opportunities.

  • Evaluate account performance, develop short and long-term strategies, and act upon optimization opportunities.

  • Review all invoices for accuracy, and ensure invoices are approved in a timely manner.

  • Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issues and ensure follow through until closure and complete client satisfaction.

  • Utilize internal relationships to provide seamless account management, a united front to clients and ultimately enable the ability to quickly respond to client requests or escalations.

  • Communicate with client post-completion of projects to ensure satisfaction and determine any areas for improvement.

  • Follow-up with internal teams to relay client feedback and strategize with the Director of Operations and CEO on any adjustments to be made to ensure continuous improvement.

  • Adhere to all company policies and maintain high ethical standards.

Requirements
  • Relevant experience in the fine arts logistics industry.

  • Proven success of previous client management relating to fine art services and storage.

How to Apply

Please send your resumé along with a cover letter outlining your interest in the position to info@vaultfas.com

Include your full name and ‘Senior Account Manager Application 2021’ in the subject bar of the email.

Any applications not accompanied by a cover letter will not be considered.

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Posted on November 3