The Virginia Museum of Fine Arts (VMFA) is seeking confident, visitor-centric professionals to join the Visitor Services Department as Visitor Services Associates.
These are non-exempt positions without benefits, scheduled to work up to approximately 28 hours per week on average and up to 1,450 hours annually (May 1 – April 30).
Visitor Services Associates support the museum’s goal of creating a positive experience for all visitors by providing excellent customer service in a welcoming environment and exceeding visitor expectations.
Works all Visitor Services workstations / areas of responsibility effectively; ticket taking, membership, coat check, mobile devices distribution for tours, and parking deck.
Answers museum phone lines (general line, Visitor Services and Membership lines) and direct calls as needed.
Sells tickets for exhibitions and programs, registers students for classes and sells membership by phone and in-person.
Responds to visitor inquiries in person, over the telephone or via email.
Gathers visitors’ feedback.
Assists members with sales or inquiries, and shares requests to update member records with Advancement Services.
Ability to complete all job duties with little supervision.
Other duties as assigned.
Prior experience in a public-facing workplace.
Accurate cash handling.
Ability to handle a wide range of customer service issues and work courteously with museum staff and the public.
Ability to manage conflict independently.
Ability to enforce Museum policies and procedures and provide excellent service to visitors.
Ability to resolve issues in a timely manner.
Outstanding interpersonal and oral communication skills
Strong organizational skills.
Ability to work effectively in both fast-paced and slow-paced environments.
Ability to lift up to 25 pounds; walk or stand up to 8 hours.
Prior customer service experience in museum or other cultural institution.
Open availability; days, evenings, weekdays, weekends and holidays.
Selected candidates must pass a criminal history background check.
Online applications will be accepted until 11:59 PM on March 9, 2020.
Please contact the HR office at (804) 340-1485 if you need assistance. Virginia Museum of Fine Arts is an EEO/AA, Virginia Values Veterans (V3) Certified Employer.
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