Visitor Services Guide

Hood Museum of Art, Dartmouth

The Hood Museum of Art, Dartmouth, seeks a Visitor Services Guide to ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Responsibilities
  • Warmly greets and ensures their availability to all visitors.

  • Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

  • Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

  • Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

  • Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

  • Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

  • Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

  • Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

  • Attends training sessions and continues to learn about the collection and exhibitions.

Requirements

Required Qualifications - Skills, Knowledge and Abilities

  • Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.

  • Must have basic computer skills and proficiency with Microsoft Office products.

  • At least 1 year of customer service experience.

  • Able to stand/walk constantly throughout the day and regularly interact with the public.

  • Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.

  • Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.

  • Must obtain and maintain updated First Aid, CPR and AED training and certification.

  • Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

  • Bachelor’s degree.

  • Knowledge or interest in art.

  • Technical aptitude so as to assist visitors with interactive technology throughout the museum.

How to Apply

Dartmouth College is an AA/EOE employer. We encourage those with a wide variety of experience and backgrounds to apply.

To submit your application please refer to the posting at this link:

https://searchjobs.dartmouth.edu/postings/64110

Apply
Posted on July 25