ESSENTIAL RESPONSIBILITIES:

• Exhibits a friendly and approachable demeanor with all Minnesota Street Project clients, staff, and vendors, acting as a positive ambassador for Art Services, as well as the overall Project; maintains excellent relationships with clientele, including collectors, galleries, institutions, consultants, and other arts professionals, ensuring industry-leading client satisfaction.

• Receives both direct and indirect client inquiries, and responds in a timely manner to review job scope and requirements and prepare and present estimates. Follows through with clients to convert estimates to jobs

• Produces applicable resource requirements and timelines for jobs; uses our CRM to estimate, enter in pertinent job details; In collaboration with the Project Coordinator and Warehouse Coordinator, calendars and produces field documents, Schedules preliminary site-visits, mid-job check-ins, and client meetings when appropriate.

• In collaboration with our Project Coordinator and Warehouse Coordinator, prepares art handlers in advance of their assignment and/or supports their needs while in the field, explaining/clarifying the details of the overall job, helping to proactively resolve issues that may arise, and when necessary, resolving client disputes.

• Collaborates with other departments to request scheduling in-house, job related work orders (WOs).

• In collaboration with MSPAS staff, ensures all necessary documents are created in advance of each job, including bills of lading (BOLs), work orders, artwork pull sheets, attached artwork images, certificates of insurance (COIs), condition reports, and any other documentation relevant for the field team’s success.

• Sources and secures necessary job-related artwork authorizations, extended liability agreements, vehicle or machinery rentals, specialized packing materials, and the like in collaboration with Operations, Registration, and scheduling staff.

• Reviews monthly invoices for managed jobs, ensuring billed charges are within the original quoted range and addresses billing questions with clients

• Takes an active role in following up on jobs and other client interactions to ensure client satisfaction. Works with Client Development and Relationship manager to ensure that we understand current and upcoming

needs of current and prospective clients and that they understand our current and upcoming offerings.

• Attends weekly department meetings, as well as occasional programming events at 1275 Minnesota Street.

• Performs other related duties as required.

Reports to Head Project Manager

MINIMUM QUALIFICATIONS:

• Minimum 5 years experience in a fine art services organization, museum, or gallery; minimum 3 years experience as a dispatcher, project coordinator, project manager, or equivalent; hands-on field experience;

• Ability to quickly identify and resolve problems, effectively prioritize, and manage time efficiently, ensuring projects stay on schedule.

• Demonstrated concern for detail, accuracy and precise execution of work; excellent communication skills, both verbally and written; highly organized.

• Proficient with PC and Mac operating systems and software, including Adobe and Microsoft Suites and Filemaker Pro; knowledgeable with the G Suite, AutoCAD, Sketchup, and CRMs a plus.